Your obligation is to provide a safe and clean area for dress up and fun activities. Pebbles Studios and its employees assume no responsibility or liability for accidents and damages. Your party host will provide you with the most professional of services and will work with you to ensure your home is treated like a “palace”. In the event of damage or loss to the party’s location, the financial responsibility lies entirely on the client. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client.
Pebbles Studios or its employees are not responsible for allergic reactions or any other medical reaction stemming from the wearing of costumes, or any activity taken place before, during and/or after the party. In the case of liability and/or financial remuneration due to the aforementioned, the responsibility lies strictly with the client.
Pebbles Studios do not offer refunds of any kind unless there was a major accident and your host did not arrive at your event at all. In this rare event you would receive a full refund and a free party to the value of the party booking.
Pebbles Studios Hosts are booked to arrive to start on time. Note that they often travel from event to event planned with enough time to arrive a few minutes early. However, unexpected situations happen, on the road for example. We ask that you do not worry if your host is up to 10 minutes late as they will make up the lost time. You will be provided with a contact for your host to get an update in the unfortunate event that this happens.
Pebbles Studios will not tolerate abuse, any disrespectful or discriminatory behaviour of any kind. We (directors and entertainers) reserve the rights to refuse or cease to host your event, if we deem you or your guests as such.
Pebbles Studios wishes to express it is not our intention to violate any copyright laws. All characters are generic costumes and are not affiliated, licensed or associated with any corporation or trademark. Should you have the need for a licensed, copyrighted character for your event, we encourage you to contact the company/copyright holders for your specific targeted character. In addition, we only accept bookings from individuals that are aware that we do not represent any licensed characters.
Pebbles Studios Payment Policy: A non-refundable deposit of $150 is required to secure the booking . Confirmation of final guest/birthday child numbers is required five days prior to your party date. Full/final payment of the party is required three days prior to your party date. Failure to make final payment may result in cancellation of the event.
Pebbles Studios Cancellation Policy: Once a party has been confirmed and a $150 Non Refundable deposit paid, parties may only be postponed. We will gladly work with you to find an alternative party date for your consideration, based on availability. If your party is unable to be rescheduled, a cancellation fee of $150 will apply.
